As our world becomes more data-driven, safeguarding data and privacy has become a growing focus for businesses and the regulatory agencies that set industry standards. Last year, Gartner forecasted that by the end of 2024, 75% of the world’s populati…
In the modern digital era, technology is transforming industries across the board, and claims management is no exception. By harnessing the power of technology, organisations can streamline processes, standardise colleague experiences and ensure seam…
Technology has already transformed the claims industry in many ways, and there is great promise for the enhancements future innovations will offer in terms of performance and outcomes. But technology alone cannot meet the needs of clients and consume…
Against the backdrop of a tight labor market and consumer expectations of instant gratification, many customers are eagerly looking for ways to bring greater efficiency to the claims process without sacrificing the end-user experience. Oftentimes, au…
Over the course of the COVID-19 pandemic, our industry has adopted technology more rapidly. As a result, we’ve found new opportunities to incorporate digital solutions that streamline and enhance the claims process — from field apps to intuitiv…
It’s not exactly a trade secret; anyone who’s ever filed a claim for insurance or benefits knows it entails a lot of forms and paperwork. What’s in those documents, combined with the notes of the assigned examiner or adjuster, forms the building bloc…
Recorded video sessions have become a crucial asset to digital learning and many of us have amassed a library of them in the past year and a half. Despite technology stumbles and occasional dog barks, they captured quick summaries of thought leadersh…